Service Advisor | Apply Now | Spirit Motor Group

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Closing Date 30/09/2021
Benefits Please see full job description
Working Hours Permanent full-time
Location Spirit Foster
Salary Competitive

Service Advisor - Spirit Foster

About the role:

  • As a Service Advisor in Spirit Foster (VW, Skoda, SEAT, CUPRA), you will report to the Service Manager
  • Essential point of contact when a customer contacts us to schedule a vehicle for service and maintenance either by phone, email or face to face
  • Meeting, greeting customers and obtaining their details and service needs
  • Determining workshop availability for service, maintenance and repair work
  • Keeping appraised of progress on each customer vehicle ensuring and liaising with customer where there may be additional work, cost and time required
  • Co-ordinating the customer collection on time, explaining work undertaken and processing of payments
  • During the course of your role, you will be working with a team including Service management, workshop controller, and other staff at front of house, sales, parts, warranty and business management.
  • Contributing to gathering of customer service feedback
  • As a front-line member of staff, you will always be a brand ambassador for the Spirit Motor Group ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice
  • Relevant onboarding and training will be provided in systems and the brand

Skills and Experience

  • 1+ years’ experience in a similar role
  • Working knowledge of ADP/Kerridge a distinct advantage
  • Good communication, interpersonal and presentation skills (fluent written and spoken English)
  • Proven experience in providing excellent customer service to front line customers
  • Good attention to detail, with ability to prioritise, multi-task, manage time effectively particularly at peak times
  • Ability to work on own initiative when required or as part of a small team
  • Flexibility in your approach to work
  • It is essential to have a full valid visa/work / residence permit to work in Ireland
  • Full, valid, current driving licence for driving in Ireland

Benefits:

  • Competitive Salary
  • Working in a successful dealership, with a well-known brand and great opportunities to progress your career
  • Contributory Pension Plan
  • Employee offers and retail discounts
  • Employee Assistance Programme

Please send your CV and cover letter to:

hr@ohm.ie – and reference the job title you are applying for Spirit Foster Service Advisor

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