Warranty Administrator

Spirit Foster in Sandyford, Dublin 18 are seeking a fulltime, permanent Warranty Administrator.

Reporting to the Service Manager, you will work closely with the service team ensuring all warranty claims are processed in compliance with manufacturer guidelines ensuring that commercial and operational requirements of the business are always considered.

You will also be responsible for ensuring the successful resolution of warranty claims in a timely manner meeting our customer satisfaction standards.

Role and responsibilities

• Working on the day to day administrative tasks in warranty department including reviewing, processing and submitting warranty claims in accordance with manufacturer guidelines
• Working closely with the Service Manager and the service team to ensure successful conclusion of warranty claims to the satisfaction of the customer and the business and in a timely manner.
• Processing warranty claims and related works across the dealer network and continuously monitoring and reporting on the progression of associated repairs and costs associated with said repairs.
• Processing vehicle recalls, collating necessary information for successful distribution to the service team.
• Ensure claims are processed in compliance with warranty agreements,company policy and legislation Processing parts returns from the dealer network to the relevant manufacturer as requested, obtaining feedback and actioning as appropriate.
• Manufacturer, systems and process training will be provided.

Skills and Experience

• At least 1-2 years’ administration experience preferably in a customer service environment – motor industry a bonus.
• Excellent attention to detail and accuracy in your work, numeracy skills
• Good organisation skills to manage your work
• IT System Skills, MS Office including Excel and some knowledge of administrative systems
• Good team player, adaptable and a willingness to learn
• An interest in the motor industry will be a benefit
• Fluent written and spoken English is essential.
• If you are from outside the EEA (Europe),this role does not qualify for a work permit unless you already hold one to work unrestricted and fulltime.

Please apply with your CV highlighting your relevant experience for this role.